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OUR 3 POINT GUARANTEE

FINAL

Welcome to the Chewigem 3-Point Guarantee! Find out about the promise we make to our customers and lots more useful information on how to prolong the life of your Chewigem; how to clean and care for your product;  understanding different chewing needs and links to other relevant resources.

Login / Register & Activate Guarantee

  • If you break it, we will replace it for free*.
  • If the product does not work for you, we will source and pay for a better alternative product at no cost to you (and that includes products from other brands, if we do not have a suitable product for you!).
  • If you have been disappointed by a chewing product from another brand, we will send you one of ours to try for free.

 

Not yet registered? Use the link in the top right & return to this page.

We don’t rest until you have what suits you best. 

We understand that buying from an online company for the first time can make people feel uneasy. You may be wondering, “ Is this company real with real humans?”, or  “Will my order be sent?”,  “Will the products be any good?”. Or perhaps you've bought this type of product before from another brand and been left disappointed.

Trust is a core value at Chewigem, as is putting YOU, the customer at the heart of what we do. We are so confident that you will LOVE our products, and that you will feel listened to and valued as a customer, that we stand firmly behind our 3-point promise to you.

We promise:

  • If you break it, we will replace it for free*.
  • If the product does not work for you, we will source and pay for a better alternative product at no cost to you (and that includes products from other brands, if we do not have a suitable product for you!).
  • If you have been disappointed by a chewing product from another brand, we will send you one of ours to try for free.

 

This guarantee is us ‘putting our money where our mouth is’!

We are confident in both our products and in our deep experience in finding the right chewable for our customers. We are so happy to welcome you as a Chewigem customer and celebrate the opportunity for you to find the solution you have been looking for! 

Don’t forget to activate your guarantee once you have purchased! Details in the Terms and Conditions below.

We’re here to support you:

If you have any questions, concerns or suggestions about our products and services, we are always happy to help and here to listen Just get in touch!

 

Useful links

Find out about chewing styles and how to prolong the life of your Chewigem

Wondering what product to buy or need advice? Send us a message

Have you joined our community yet? If not join here!

Terms & Conditions

  1. This guarantee applies to Chewigem Originals only, and only if our products fail before the advertised lifespan of the product you bought (details are specified within the online product description)
  2. You agree to provide our experts with as much information on chewing habits and your experience to aid us in advising and selecting the best replacement product to send.
  3. We reserve the right not to replace or source an alternative product from elsewhere on the exceptionally rare occasion that a suitable alternative does not exist. Please note that this has only happened a dozen times in the last ten years and we have sold well more than a million products!.
  4. You must read and follow the guidance in the ‘Caring for my Chewigem’ download.
  5. For those customers buying from us, you must activate your guarantee within 30 days of purchase by completing this form or emailing hello@chewigem.co.uk with your order no. and stating that you have downloaded, read and followed the above product care guidance.
  6. To receive a free Chewigem replacement, you must email us on hello@chewigem.co.uk to discuss your chewing needs with one of our experts. You must post the damaged item to us at your own cost, so we can review it for damage and assess the best Chewigem to send.

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