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Frequently Asked Questions

Please Note: CHEWIGEM® jewellery is NOT suitable for children under 36 months , due to long cord, strangulation risk.

How long will the necklace last?

Every chewer is different so it is impossible to say how long a Chewigem will last. We have a large variety for strengths and textures if you would like some advice on which product would be the most suitable please send get in touch and we will do our best to guide you, we pride ourselves on getting it right!

If you have purchased a Chewigem and chewed through it quickly please send us a message. We can help, don’t assume that is it… we have lots of options!

Once damaged, Chewigem should be discarded and replaced. The breakaway clasp and cord are NOT for chewing and are purely to hold the necklace in place, if you think your child will chew the clasp then this product is not suitable, and you would be better with a bangle. We strongly recommend not to pull on the cord HARD whilst the pendant is being chewed as this puts force on the stringing hole which is the weakest point of the necklace and could cause it to break.

Breakaway clasp

Our bespoke breakaway clasps provide additional comfort and safety and are set to break apart at approximately 2.3KG’s of pressure (5llbs).

Is it wrong to "encourage" children to chew?

CHEWIGEM® will no doubt split opinion, just like babies’ dummies. Some people will be happy with this concept, safe in the knowledge that they are chewing something that cannot harm them whereas others will disagree strongly. We are not here to say which is right or wrong, that is for you to decide.  The feedback we have had confirms there is a definite need for this product.

How long will my order take to arrive?

Chewigem items in stock and ordered before 2 pm will be dispatched the same day Monday- Friday. Then it’s in the hands of whichever postal option you chose!

However non Chewigem items come from a larger secondary warehouse and shall be dispatched within 48 hours.  If you require assistance or feel your order has been delayed please contact our Customer Services Team on hello@chewigem.co.uk

Is it safe?

Yes. The silicone we use meets the same standards as any product which is suitable for chewing, as it is non toxic.  But due to the fact this market will cause damage to these items, it is to be remembered that this product should be used with supervision.

Where are they made?

All our pieces are designed by us in bonny Scotland and manufactured in China. Whilst we would love to have supported a UK factory, we found we could have our products made ethically for less, which ultimately meant we could pass onto you the customers those savings.

But MOST importantly safety testing meet the exact same standards. One thing that was extremely important to us was ensuring our chosen factory met our strong ethics surrounding human rights and quality standards.

We have a firm quality control agreement in place with the factory and it does not only meet our standards but often exceeds them.

Do we own our own factory? What are your Ethical and Quality Controls?

Like a lot of retailers (from Apple to Primark) we source our products from countries overseas and as such we do not own the companies or factories that make our products.

However, we do have a strong sense of responsibility to the workers in those factories, our directors and of course our customers.

We have a strict code of conduct which has been agreed between us and the factory. We have an agreement which is based on the ETI (Ethical Trading initiative) base code and so is compliant with the ILO (International Labour Organisation). This covers things like safe and hygienic working conditions, a living wage, fair treatment, no child labour, working hours, discrimination etc.

On top of that we have a very strict quality control agreement with the factory ensuring our high standards are met.

Both of the above can give you total peace of mind you are buying a good quality product from an ethical organisation, who ensures we keep tight control over quality and ethics at all times.

Our commitment to safety

Nothing is more important to us than safety. As such we have secured the CE mark against the required Toy standards for our bangles and toys. This is probably a bit extreme, as they are not toys but this seemed the most robust test. We have also carried out toxicity and bite tests on our products.

We only use silicone which is approved and suitable for baby teethers. It is a food safe, medical grade silicone and is free from all the harmful chemical properties that meet this standard.

Our products are PVC, Lead, BPA, Latex & Phthalate Free.

How Green are you?

We do our best to be as Green as can be. All the plastics in our packaging are made of recycled plastics.

Even in our offices we try to be paperless when we can and use cloud based systems. Our products are also produced in a factory which is environmentally and socially responsible.

Tell Me About The Other Products You Sell

We want to serve you as best we can so have started to expand our range to include products sensory seekers need and want, not just our Chewigem Originals range. We recognise sensory seekers need lots of products and so for ease having one place you can get them will serve our customers well. We have partnered with some of the best companies in our sector to expand our offering to ensure you can find everything you need on our platform. We continue to work on this all the time and will be constantly adding to our store. Every new ‘vendor’ we add goes through some strict tests to ensure they meet our extremely high standards. We personally check each product prior to listing it.

Why Buy From Us

The reasons are endless! We are pretty darn awesome! This is what you get:

  • We started this business in 2010, that’s a lot of years of experience helping people redirect habits and master their sensory seeking needs.
  • We are so knowledgable, and pride ourselves on being more than just a product … we offer support too. You can get in touch with us via several channels from the phone, to email and socials as well as our community support group and we will work with you to support your needs and find solutions.
  • We ‘live it’ our knowledge is not just from learning from books or courses, we have learned a lot from working with our customers as well as our own personal experiences. We are a truly neurodiverse team. We have a mixed team of those on the autism spectrum, dyslexia, dyspraxia, sensory processing difficulties, OCD and other conditions. As well as having neurodiverse families so we know what it’s like to be neurodiverse and care for those with neurodiversity.

Tell Me About Your Membership

We are super proud of our membership. It offers a real value on so many levels, we have two options, free member and VIC. There is no doubt the VIC offers more and we would recommend highly!

Free Membership:

Anyone can be a free member for that you get access to all our support and expert articles and content. You can buy credits from the website and use them to purchase products, this means you get free shipping if you use credits.

VIC Membership:

This is really were the savings can stack up! You pay just £13.95 a month and every month on the start date of your membership a credit gets added to your account. You can choose to spend this credit in the store on any product of the same credit value, or you can save the credits and let them pile up. Perfect if you want to save for a higher-priced product or gift. You get free shipping too as a VIC. Plus the real bonus is if you then choose to bulk buy credits you get an additional 15% off the price. Which essentially means you get 15% off anything you buy! That’s not to be sniffed at! On top of that, you get all the benefits of free membership, with content and community access. Plus is risk-free and can be canceled at any time!

What Is A Credit And How Do They Work

You can choose to purchase from our store using either credits or cash (card PayPal payments). You will notice all our products have a ‘credit value’ and a ‘cash value. For example, our Berries necklaces are priced at £15.95 or 1 credit. this is how it works for the different options of using a credit or not:

 

cash price

postage

total

saving

no credits

15.95

3.00

18.95

none

free member with a credit

1 credit at 13.95

free shipping

13.95

£5.00

VIC member using monthly credit

1 credit at 13.95

free shipping

13.95

£5.00

VIC member who bulk bought credits and saved 15%

1 credit at 11.85

free shipping

11.85

£7.10

As you can see using credits saves a good amount of money!

There are some items that are priced lower than credits, but with the free shipping it usually negates that loss, but 90% of the time the savings are significant when you are a member.

Here is another example:

A weighted blanket at £69.95 when not using credits would cost you with postage £72.95

If you were a VIC it would cost you 5 credits, if you just saved your credits for 5 months to buy this it would have cost you £69.75 (13.95×5) and you would get free shipping, this makes you a small saving of £3.20. However, if you chose to bulk buy 5 credits at a 15% discount and you used those 5 credits it would have cost you just £59.28 including shipping! Its a total no brainer!

What's Your Professional Membership All About

This works exactly like our VIC membership and is extremely popular with individuals who buy stuff for their patients, or schools and the organisations.

You benefit from the same credit system and discount as mentioned above, plus content designed especially for professionals.

It takes some of the red tape away for schools. It means they can raise a purchase order and bulk buy credits (with the saving) raise one purchase order and choose to pay on invoice. Then the credits are in the account for any user to spend when needed for their pupils and have it sent within a few days rather than waiting weeks for purchase orders and cheques

What Is A Vendor And How Do I Become One

We offer on our site products that our outstanding and match the same quality you would expect from our own Chewigem range. We are constantly adding to this and welcome new applications, but be warned! We are fussy! Just drop us an email at hello@chewigem.co.uk

Please feel free to contact us with any further questions you may have.

Still, have more questions?

Start chatting live with our team now. We are waiting to help.

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Or you can reach us via

Phone: +44 (0)1382 798070 OR Email: hello@chewigem.co.uk
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