FAQs

Answer those burning questions!

 

++Please note++

CHEWIGEM® jewellery is NOT suitable for children under 36 months , due to long cord, strangulation risk.

How long will the necklace last?

This is almost impossible to answer. We wish we could be clearer. We would hope if your child is mild- moderate in their chewing you will get anything from 4-12 weeks from it. However, we have seen some people destroy them in a few days and other last 8 or 9 months.

It will depend on the pendant you choose, and how that works with your child's particular chewing style.

Whether they chew all day? A few hours a day? Only at anxious events? So all of those factors affect how long they last. As a 40+ something adult,  with a full set of teeth, I cannot break them, but kids with a chewing need often have extremely powerful jaws.

Use our 'chewse chart' to help or get in touch and we will do our best to guide you, we pride ourselves on getting it right!

The jewellery is hard wearing, but will tear, break and dent in time. They are all made of exactly the same silicone, but each design seems to vary in its likelihood to become damaged, this is affected by the finish and shape. It will depend on the aggression and style of the chewer. Our customers tell us that their children all have a favourite and one which works out to be more robust for that child, but there appears to be no rhyme nor reason to this. For example one child may destroy a disc in a few days, but the dog tags will last months, while another child may find the opposite. We have also found that chewigems help regulate the need to chew. Some even choose to have 2 chews. One softer more sensory and springy pendant for when they are calm, and a second tougher pendant for times of great anxiety and stress where chewing increases.

Once damaged, the necklace should be discarded and replaced. The breakaway clasp and cord are NOT for chewing and are purely to hold the necklace in place, if you think your child will chew the clasp then this product is not suitable and you would be better with a bangle. We strongly recommend not to pull on the cord HARD whilst the pendant is being chewed as this puts force on the stringing hole which is the weakest point of the necklace and could cause it to break.

Breakaway clasp

Our bespoke breakaway clasps provide additional comfort and safety and are set to break apart at approximately 2.3KG's of pressure (5llbs).

Is it wrong to "encourage" children to chew?

CHEWIGEM® will no doubt split opinion, just like babies' dummies. Some parents will be happy with this concept, safe in the knowledge their child is chewing something that cannot harm them whereas others will disagree strongly. We are not here to say which is right or wrong, that is for you to decide.  The feedback we have had confirms there is a definite need for this product.

How long will my order take to arrive?

Items in stock and ordered before 2 pm will be dispatched the same day Monday- Friday. Then it's in the hands of whichever postal option you chose!

Is it safe?

Yes. The silicone we use meets the same standards as any product which is suitable for chewing, as it is non toxic.  But due to the fact this market will cause damage to these items, it is to be remembered that this product should be used with supervision.

Where are they made?

All our pieces are designed by us in bonny Scotland. When we started out, we were proud to have them manufactured in the UK. However a few years ago we made the difficult decision to move operations to China.

Whilst we would love to have supported a UK factory, we found we could have our products made ethically for less, which ultimately meant we could pass onto you the customers those savings.

But MOST importantly safety testing showed they met the same standards, so we were loosing nothing by making this move. One thing that was extremely important to us was ensuring our chosen factory met our strong ethics surrounding human rights and quality standards.

We have a firm quality control agreement in place with the factory and it does not only meet our standards, but often exceeds them.

Do we own our own factory? What are your Ethical and Quality Controls?

Like a lot of retailers (from Apple to Primark) we source our products from countries overseas and as such we do not own the companies or factories that make our products.

However we do have a strong sense of responsibility to the workers in those factories, our directors and of course our customers.

We have a strict code of conduct which has been agreed between us and the factory. We have an agreement which is based on the ETI (Ethical Trading initiative) base code and so is compliant with the ILO (International Labour Organisation). This covers things like safe and hygienic working conditions, a living wage, fair treatment, no child labour, working hours, discrimination etc.

On top of that we have a very strict quality control agreement with the factory ensuring our high standards are met.

Both of the above can give you total peace of mind you are buying a good quality product from an ethical organisation, who ensures we keep tight control over quality and ethics at all times.

Our commitment to safety

We know when it comes to our children, safety is so very important. As such we have secured the CE mark against the required Toy standards for the bangles. This is probably a bit extreme, as they are not toys but this seemed the most robust test. We have also carried out toxicity and bite tests on our products.

We only use silicone which is approved and suitable for baby teethers. It is a food safe, medical grade silicone and is free from all the harmful chemical properties that meet this standard.

How Green are you?

We do our best to be as Green as can be. All the plastics in our packaging are made of recycled plastics and Silicone itself is a naturally occurring organic compound .

Even in our offices we try to be paperless when we can and use cloud based systems. Our products are also produced in a factory which is environmentally and socially responsible.

Please feel free to contact us with any further questions you may have.